Frequently ask questions about iRESTORE Hair Growth System

iRESTORE General FAQs

Information applicable to customers who have purchased an iRESTORE device

iRESTORE Hair Growth Devices FAQs

iRESTORE Laser Face Mask Pro

Information for Customers Who Have Purchased an iRESTORE Illumina LED Mask

iRESTORE Illumina LED Masks FAQs

iRESTORE Hair Care & Growth Products FAQs

iRESTORE Eye Care Line FAQs

Information for Customers Who Have Purchased an iRESTORE Skin Care Products

RENEW Skin Care Line FAQs

iRESTORE Body LEDs FAQs

iRESTORE Laser

iRESTORE FAQs

Is it too late for me to start using iRESTORE?

What's the difference between lasers and LEDs?

Will iRESTORE promote a reduction in hair loss?

What if iRESTORE doesn't work for me?

Are the lasers harmful?

Do only lasers work for hair regrowth? I heard LEDs aren't effective.

Can laser therapy be used with other hair loss products?

Why might longer treatment times (i.e. 12 minutes) be more effective than shorter ones (i.e. 6 minutes)?

Is low-level light therapy (LLLT) safe for me?

Can you combine iRESTORE with other treatments?

I heard only lasers work and LEDs don't. Is it true?

Why might longer treatment times (i.e. 25 minutes) be more effective than shorter ones (i.e. 6 minutes)?

How do I know if this will work for me?

Hair Growth with iRESTORE

How long until I start to see visible results?

How often should I use iRESTORE Professional?

Is iRESTORE Hair Growth System (Essential, Pro & Elite) regulated for safety?

What kind of safety testing have you done on the iRESTORE device (Essential, Professional & Elite)?

What's the power adapter voltage? Will it work in my country?

Does iRESTORE work for women with thinning hair?

Can I use iRESTORE with other hair treatments?

Are there different power settings for the device?

I'm an international customer, will the power adapter plug work with my country?

Is it safe to use finasteride (Propecia™) and/or minoxidil (Rogaine™) while using iRESTORE?

What age is safe to start using iRESTORE?

When is the best time for treatment?

Are there any potential side effects when using iRESTORE?

Does the iRESTORE device emit heat?

Is iRESTORE  right for me?

I had a hair transplant or hair procedure, will laser therapy help me?

Can others use my iRESTORE helmet?

Why should I use iRESTORE vs. going to a laser therapy clinic?

Is iRESTORE safe for home use or while traveling?

Is the iRESTORE device fully automated?

Do doctors advise the use of iRESTORE?

What are the indications of use for the iRESTORE Hair Growth System (who is it for)?

Why should I choose the Elite over the Pro? In what ways is it better?

How often should I use the iRESTORE Elite?

Do you offer a payment plan with 0% APR interest?

Do you have a trade-in program?

Why does iRESTORE design their devices to have the battery pack separate from the device?

Is it necessary to purchase the battery pack?

How long does the battery last on one full charge?

Why can’t the battery pack be shipped internationally?

Why doesn't the battery pack need to be purchased with the device?

How to use the iRESTORE Rechargeable Battery Pack

How to charge the Rechargeable Battery Pack

How does iRESTORE stand out from competitors?

How does red light therapy work to regrow hair?

Who isn't a good fit for iRESTORE?

If my hair grows back, can I stop using iRESTORE?

Is the shampoo only for people who are losing hair?

Is the shampoo safe for color-treated hair?

Is it best to use the shampoo with conditioner?

What is the 180-day Empty Bottle Guarantee and how does it work?

Does the conditioner have a scent?

Is the conditioner only for people who are losing hair?

Is it best to use the conditioner with the shampoo?

Is the serum suitable for all hair textures?

How long should I expect to use the serum before seeing results?

Will the Hair Gummy Vitamins make my hair thicker?

Where are the iRESTORE supplements/hair care line made?

Is it safe to take the saw palmetto formula while pregnant or nursing?

Can I stop taking the supplement after I achieve the desired result?

Why should I get a carrying case for my iRESTORE Professional?

Can I travel with the Professional with the carrying case?

Can I use it more than the recommended every other day for Pro/Essential OR more than once daily for Elite?

Is it okay to use other products in conjunction with low-level light therapy?

Do you accept FSA/HSA Payments?

How do you use the REVIVE Growth Activator Serum?

Where can I access digital copies of the user manuals for iRESTORE devices?

Can I use the iRESTORE Essential or Professional everyday?

I noticed my hair is falling out/shedding after my initial treatments, is this normal?

Do the lasers penetrate through hair or should I be parting my hair to expose the scalp to the lasers?

How often should I use iRESTORE Essential?

Where is the serial number?

Is It Normal for My Device's Lights to Pulsate and Blink?

Do I need to wash my hair or use a special shampoo before using iRESTORE?

Is there a money back guarantee that comes with iRESTORE devices?

How do I use the iRESTORE Essential device?

How do I use the iRESTORE Pro device?

Is iRESTORE Hair Growth System (Essentia, Pro & Elite) regulated for safety?

I'm an international customer, will the power adapter plug work in my country?

How to use the iRESTORE Rechargeable Battery Pack?

Can I see your FDA clearance document for the iRESTORE Hair Growth Devices?

Is the iRESTORE Essential FDA-cleared?

Can I use the iRESTORE Essential or Pro everyday?

How is Laser Face Mask Pro different than an LED-only mask?

Does Laser Face Mask Pro really work?

How long does it take to see results?

Will the mask fit my face?

How often should I use it?

Can I keep my eyes open while wearing it?

When should I apply skincare?

Is it normal for the mask to feel warm?

Where is the Laser Face Mask Pro serial number?

Who shouldn't use the Laser Face Mask Pro?

Device Specifications

How do the different light modes (red, red & blue, blue) benefit my skin?

Can the LED face mask be used with other skincare products or treatments?

Is the LED mask suitable for all skin types, including sensitive skin?

What should I do if I experience any discomfort while using the mask?

How should I clean and maintain the LED face mask?

What kind of warranty and support is available if there are issues with the device?

How does the triple wavelength technology work, and what benefits does it provide?

What specific skin conditions or issues can this LED face mask address?

How does the face mask compare to other LED devices in terms of effectiveness and results?

What should I do if I don't see improvements within the suggested 6-12 weeks?

What is the expected lifespan of the device?

What should I do if the Controller displays an 'E1' error?

What is the strap made off?

Where is the Illumina Face Mask serial number?

Illumina Face Mask

How do the Red and Near-Infrared (IR) wavelengths work together to benefit the skin?

What should I do if I experience any discomfort or issues while using the mask?

How do I clean my mask

Why should I use a LED neck and chest mask?

What skincare products can I use with the LED neck and chest mask?

Can I combine neck and chest LED light therapy with other treatments?

How can I be sure this mask is good quality and will last?

Can I really try the mask for 100 days and return it if it doesn’t work for me?

What makes this LED Neck & Chest mask more powerful than other devices on the market?

Illumina Neck & Chest Mask

Is it safe to open my eyes while using the eye mask?

Can I use this device with my other red light masks or devices?

When can I see visible results?

How does the eye mask help in reducing fine lines, wrinkles and dark areas around the eye area?

Can someone who is breastfeeding or pregnant use the eye mask?

Is there an age restriction to  use the eye mask?

Can I share usage of the eye mask?

Can I use other skin care products when using the eye mask?

Are there any potential side effects for my eyes when using the eye mask?

Can I use the eye mask more than the recommended treatment time?

Are there different sizes of the eye mask?

How many wavelengths does the eye mask have?

How many LEDs does the eye mask have?

Is it okay to charge the Eye Mask using fast chargers?

How long does it take to charge?

How many sessions can I get with a full charge?

Can I use my HSA/FSA card to purchase the eye mask?

What is the warranty and money back guarantee?

How do I clean the eye mask?

Can I travel with the mask?

Illumina Eye Mask

How much biotin does the Hair Gummy Vitamins contain?

Does the serum contain minoxidil?

Should I use the conditioner daily?

Is the conditioner safe for color-treated hair?

Does the conditioner contain sulfates?

Should I use the shampoo daily?

Does the shampoo have a scent?

What are the essential ingredients in this REVIVE Eyelash Enhancing Serum?

What are the essential ingredients in this REVIVE Eyebrow Enhancing Serum?

Does this serum have Prostaglandins?

How Soon Can I Expect to See Results with the Eyelash and Eyebrow Revive Enhancing Serum?

Can I use this REVIVE Eyelash Enhancing Serum if I have eyelash extensions?

Should I use the REVIVE Eyelash and Eyebrow Enhancing Serum daily?

What Is the 180-Day Empty Bottle Guarantee for the REVIVE Eyelash and Eyebrow Enhancing Serum, and How Does It Work?

Why should I use iRESTORE’s eyelash and eyebrow serum over other brands?

What are the benefits of using Renew Hydrating Foam Cleanser?

What skin types is this face wash suitable for?

How often can I use this Renew Hydrating Foam Cleanser?

What are the key ingredients in the Hydrating Foaming Face Wash that provide hydration, and how do they work?

Where is the Hydrating Foaming Face Wash manufactured, and are the ingredients ethically sourced?

Will RENEW Hydrating Foam Cleanser remove makeup?

How does the Hydrating Foaming Face Wash prepare the skin for the Illumina LED Face?

Why is it important to start with clean skin before using the LED face mask?

What role do Aloe Vera and Chamomile play in soothing the skin?

How does the face wash effectively cleanse without stripping the skin’s natural oils?

Is this face wash vegan and cruelty-free?

How does Niacinamide in the formula help improve the appearance of pores and uneven skin tone?

Can this face wash be used daily, and is it suitable for both day and night use?

What is the significance of using safe, non-toxic ingredients in the formula?

Can the Hydrating Foam Cleanser be used on days when the Illumina LED face mask is not part of the routine?

What precautions should users take if they have specific skin conditions or concerns before using the face wash?

How does this Hydrating Foam Cleanser complement the use of the RENEW Calming Facial Spray and LED masks?

What makes this Renew Hydrating Foam Cleanser different from other cleansers on the market?

Can men use this face wash?

RENEW Hydrating Foam Cleanser FAQs

Is RENEW Calming Facial Spray suitable for sensitive skin?

Can men use RENEW Calming Facial Spray?

How often should I use RENEW Calming Facial Spray?

Is RENEW Calming Facial Spray vegan?

What are the key ingredients in the RENEW Calming Facial Spray, and how do they benefit the skin?

How does this RENEW Calming Facial Spray prepare the skin for the Illumina LED Face Mask?

​Can the RENEW Calming Facial Spray be used after the LED mask session, and how does it benefit the skin post-treatment?

Can this RENEW Calming Facial Spray be used throughout the day for a boost of hydration, and how portable is it?

RENEW Calming Facial Spray FAQs