What should I do if the Controller displays an 'E1' error?Updated 5 days ago

If the Controller displays an “E1” error, it may indicate an issue with the power connection between the Controller and the mask.

Please try these steps:

1. Charge the Controller to at least 50% battery.
2. Disconnect the power cable from the face mask.
3. Check the magnetic (MagSafe) connections on the cable and mask for dirt, grease, debris, or any small metal objects.
4. If you see any debris or foreign objects, remove them and gently wipe the connections clean.
5. Reconnect the cable securely to the mask.
6. Try turning the device on again.